Refund policy

30-day returns. You may return the product within 30 days of delivery for a full refund of the product price, for any reason.

How to return. Contact us at hello@rinsella.com with your order number. We will reply with the return address within one business day. Return the product clean and dry, with all included parts (lid, silicone pad, USB cable), in its original packaging where possible, using a tracked service.

Return postage. Return postage is paid by the customer, except where the item arrived damaged, defective or not as ordered, in which case we provide a prepaid label or reimburse the postage.

Refunds. Refunds are issued to the original payment method within 5–10 business days of the return arriving at our warehouse. Original shipping was free, so nothing is deducted.

Defects after 30 days. If the unit stops working under normal use within 90 days of delivery, contact us with a short video of the fault and we will replace it.

Exceptions. We cannot accept returns of items that are damaged through misuse (for example, submerging the motor base in water) or that are returned without prior contact.

Contact: hello@rinsella.com · +1 (424) 320-7037 · Rinsella, c/o Decolinker LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States